Roxtone Service request
and additional orders

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Notice

Like other rechargeable electronic devices on the market, Roxtone radios also use lithium-ion batteries (Li-Ion). All devices equipped with lithium-ion batteries always carry a risk of fire if the lithium-ion battery becomes damaged, for example, by receiving a hard impact.

If you notice any of the following, immediately stop using the device, turn off the power, remove the battery, and contact the device supplier through the service form or by email at info@roxtone.fi:

  • Swelling or heating is observed in the battery
  • The battery’s capacity has significantly deteriorated or it does not charge
  • If the charger’s red LED light blinks when placing the device on the charger
  • Any other faults are observed in the battery or charger

Use only the original one- or six-slot Roxtone-branded charger supplied with the device for charging. Use chargers only indoors (at a temperature of 5-40°C). Never charge the battery in freezing conditions. Always place the charger on a clean tabletop. Never place the charger on top of another electronic device.

Charge the battery and use chargers only when staff are present.

More information is available in the device’s user manual (PDF).